The Nigeria Civil Aviation Authority, NCAA, has sanctioned two international and three domestic airlines operators for various violations of Part 19 of the NCAA regulations.
Michael Achimugu, Director of Public Affairs and Consumer Protection, NCAA made this known while briefing newsmen on Tuesday in Abuja.
“The violations include nonpayment of refunds within the stipulated time frame, non-responsiveness to the NCAA’s directives, missing luggage, manhandled luggage, short-landed baggage, delays and canceled flights.
“Although airlines are not always responsible for flight disruptions, NCAA regulations stipulate actions they must take when these occur.
“Failure to comply attracts various levels of sanctions.
“The authority recently warned that it would initiate sanctions if airlines failed to pay refunds within the stipulated time frame of fourteen days for online ticket purchases and immediate cash refunds for tickets purchased by cash,” Achimugu said.
The Director, however, stated that incessant disruptions during Yuletide had caused a surge in passengers’ complaints about delays and cancellations, but assured that the NCAA would be summoning the Chief Executives Officers of all airlines soon to a meeting over flight disruptions and regulatory breaches.
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