BusinessTelecommunicationMTN Apologises to Customers Over Network Outage

Mobile network operator, MTN  has said its service is now fully restored, following the network disruption experienced on Saturday.

In a text message to customers on Sunday afternoon, MTN said its service is now fully restored.

“Please accept our sincerest apologies for the difficulties you experienced on our network yesterday. Service has now been fully restored. We truly appreciate your patience and understanding,” the message reads.

The telecommunication service had apologised to its Nigerian customers in a Facebook post after users reported outages in many parts of the country on Saturday.

The outage which started in the afternoon disrupted calls and data services.

“We are extremely sorry for the trouble you have faced in accessing our network. We understand how important remaining connected is for your personal and business needs and your frustration is completely justified,” the post reads.

“We are working tirelessly to restore all connections, as we have also made some progress. Kindly restart your phone if you’re still experiencing a downtime,” the post read.

The South African-owned MTN is the largest telecoms provider in Nigeria, which provides the company its biggest market.


Beloved John (Staff Writer)

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