ABUJA — The managing director of the Nigeria Deposit Insurance Corporation (NDIC), Bello Hassan, has stated that overcharged bank customers can petition the corporation or the Central Bank of Nigeria (CBN) to facilitate a refund.
He said this while addressing business editors and members of the Finance Correspondents Association of Nigeria (FICAN) at a three-day workshop.
According to him, bank customers should be enlightened on bank charges, noting that the apex bank’s guideline on bank charges is available to the entire public.
He affirmed that issues surrounding complaints of customers on bank charges will be duly addressed.
“The issues of charges have been largely addressed. That is why we also have this workshop so that the finance correspondents will also help us disseminate the information.
“All we need to do is sensitize the banking public so that they can be aware that such document exists so that they are not unduly overcharged by the banks, and where customers discover that they have been overcharged, they can petition the CBN or the NDIC and it will be investigated and if the bank is found to have overcharged the customer, they will be directed to make appropriate refund.
“In several instances, it has happened, and banks have made refunds to customers where they overcharged them.”
“So, it is for us now to do more enlightenment to the banking public so that they can know what these charges are,” he added.
“The document is available on the CBN website. You can access it and see what the charges are as per those guidelines. It has already been standardized and taken care of.”
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