EducationNewsNigeriaAlleged challenges with central admission processing system, JAMB educates institutions

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The Joint Admissions and Matriculation Board (JAMB) has dismissed alleged challenges associated with its Central Admissions Processing System (CAPS), pointing out that it could be due to issues arising from user institutions.

It will be recalled that CAPS was developed by the JAMB to ensure the integrity, openness, and credibility of the admissions process in the country.

A press statement on Thursday issued by the Board and signed by Fabian Benjamin, Head, Public Affairs and Protocol stated that it has come to its notice that some institutions are experiencing challenges accessing their CAPS.

He said, “In reality, after updating the CAPS platform to improve security to serve the institutions and the public better, all users of the platform were mandated to change their existing passwords to which an Advisory on the landing page of the CAPS platform has been provided.

“Institutions are, therefore, urged to carefully read the instructions contained in the Advisory as the Registrar had directed that these should be rewritten in clear and unambiguous language for all to understand.

He added, “However, any institution, after reading and following the instructions, still encounters challenges, should contact the Director, Admissions, JAMB, for assistance.

“The Board also noticed that at the inception of CAPS, some institutions used the personal email addresses of Officers responsible for access to CAPS to create their CAPS profile.

According to the statement, the Board observed that this has contributed to the inability of the institutions to promptly access their CAPS profile as the new passwords were sent only to the registered email addresses.

The statement further reads, “Consequently, institutions are advised to, henceforth, use only official email addresses to create such sensitive profiles to avoid any future challenges.

According to JAMB, “Other contributing factors could be that some institutions had logins that do not conform to the new security standard, hence such institutions would need to update their profiles with new email addresses to be able to access their CAPS.

“Also worthy of note is that some institutions had typographical errors on their email addresses, thus, preventing the successful delivery of the new passwords.

“Therefore, institutions that fail to receive their new passwords are hereby encouraged to confirm the authenticity of their email addresses from their Desk Officers,” the statement added.

By Uzoamaka Ikezue (Staff Reporter)

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